Returns & Guarantee
30 days from delivery to tell us if it's not right. Refund or replacement, your call.
I ordered the wrong size. Can I swap it?
Yes, and it's the easiest fix. Contact us within 30 days of delivery with your order number and the size you want, and we'll send it at no cost. In most cases you don't need to send the first one back.
What's your return policy?
Every order is covered by our money back guarantee. You have 30 days from delivery to tell us if it's not right: damaged, wrong size, a print issue, or you just didn't love it. Then it's your call, refund or replacement, and in most cases nothing ships back.
My shirt arrived damaged, misprinted or wrong.
That's on us. Email support@betweenrepsclub.com with your order number and a photo of the problem, plus the size tag if the size or design is wrong. We'll send a replacement or refund you, your choice.
Do I have to send it back?
In most cases, no. A photo is usually all we need.
When will I get my refund?
Once it's approved, your refund goes back to your original payment method within 5 to 10 business days, depending on your bank.
My print is cracking or fading.
Email us a photo and your order number. Within 30 days of delivery it's covered by our guarantee, and if it's been longer, get in touch anyway and we'll take a look. To keep a print sharp, wash it inside out in cold water and skip high heat in the dryer.
Full details: our Refund Policy.
Need more help?
We reply to every message within one business day. If it's about an order, include your order number.
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