Refund policy
If it's not right, we'll make it right. You have 30 days.
We stand behind every shirt we print. If your order arrives damaged, defective, or just isn't what you hoped for, contact us within 30 days of delivery and we'll sort it out — refund or replacement, your call.
What's covered
- Damaged or defective items
- Wrong item, wrong size, or wrong color shipped
- Print quality issues
- You simply didn't love it
How to start a return
Email support@betweenrepsclub.com with your order number and a short description of the issue. If the item arrived damaged or misprinted, attach a photo — that's usually all we need, and in most cases we won't ask you to ship anything back.
We reply to every message within one business day.
Refunds
Once approved, refunds go back to your original payment method within 5–10 business days, depending on your bank. Original shipping charges are refunded on damaged, defective, or incorrect orders.
Exchanges
Wrong size is the most common reason people write in, and it's an easy fix. Email us and we'll get the right size out to you. Check the size guide on each product page before ordering — our tees run true to size on a classic fit.
A few honest notes
Every shirt is printed to order, which is why we don't hold stock and why we ask for 30 days rather than a longer window. It also means we'd rather hear from you early than have you sit on something you're not happy with.
Please follow the care instructions that come with your order. Washing inside out in cold water and skipping the high-heat dryer will keep a print looking sharp for years — most print-longevity complaints trace back to heat.
This policy may be updated from time to time. The version on this page is always the current one.
Questions? support@betweenrepsclub.com